Keep holding the key until the BIOS setup screen appears, then release the key. When the device is not powered on, press and hold the key on the keyboard, then press the power button to turn on the device. Access the BIOS setup screen on the device.If the problem persists, please continue the next troubleshooting step. Note: When the Wi-Fi icon highlights to blue, it means the function is enabled. Table of Contents : Make sure the wireless function is activatedĬlick icon on the taskbar ①, then make sure Wi-Fi is ②. Please go to the corresponding instruction based on the current Windows operating system on your device: Here you can learn more about How to Change Power mode and plan. Note: It will be helpful on the network speed problem if you improve the system performance. (A) cannot connect to internet but (B) is able to -> Please refer to the solutions below: (The common symptoms, such as no Wi-Fi icon, Wi-Fi fails, no Wi-Fi signal, WiFi slow, or exclamation mark appeared in Wi-Fi of device manager, etc.)įor other inquiries about Internet equipment / service, please contact the Internet service provider for further information.Īssume that you use both Device (A) & Smart Phone (B), and connect them to the Internet network by Wi-Fi:īoth (A) & (B) cannot connect to the internet -> problems usually result from Internet facilities or Internet service providers. This troubleshooting only offers solutions to Internet dysfunction caused by a device. We first have to check whether the problems are caused either by the device or by Internet equipment (modem/Internet cable/wireless share device) or the Internet service provider before we look to solve the Internet problem. Troubleshooting - Wireless Network (Wi-Fi) IssuesĪpplicable Products: Notebook, Desktop, All-in-One PC, Gaming Handheld, MiniPC
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